Computer Repair and PC Support across the UK

As Featured in the Guardian

Free Computer Support Forum

Software Related Issues

Topic:

sound problens

Posted by: chris g.      2 Jun 2012 @ 17:14
sound problens

packard bell one two touch screen no sound coming from machine have tried re-installing drivers but still no sound when testing comp says working ok but still no sound any help would be appreciated

Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      2 Jun 2012 @ 19:26
RE: sound problens

Volume turned up? Nothing muted?
No headphones plugged in?
Have you tried a system restore or a driver rollback?

Not a lot else you can do other than try it with a set of external speakers or a headphone
The problem with these all in one systems is that the failure of a trivial component (e.g. speakers) can ruin the whole machine
This machine can't be all that old - is it still under warranty? If it is, call them ASAP

If not, and the solution isn't obvious (and you're sure you've used the correct drivers) then the only cost effective option would be a plug in USB sound card and external speakers

1 of 1 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: chris g.      2 Jun 2012 @ 22:04
RE: sound problens

thanks for imput machine is 18 mnts old, will try using it with a headphone and see what happens. or might have to try system restore again

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      2 Jun 2012 @ 22:41
RE: sound problens

or even a factory reset - that will have a hidden recovery partition on it. I think you get into that via the F8 /"repair my computer" menu, but the documents should make that clear
If it doesn't work after a factory reset, its dead

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: chris g.      5 Jun 2012 @ 12:26
RE: sound problens

hi thanks jon s for your help one last thing you might have answer is that using earphones there is sound so obviously the sound card is working, is there a setting on windows 7 which is preventing the sound being transmitted visa speakers
thanks again for your advice

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      5 Jun 2012 @ 22:48
RE: sound problens

The speaker icon on the Task Bar has a cross through it if no speaker is connected.

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: chris g.      6 Jun 2012 @ 06:43
RE: sound problens

thanks Alan but the speaker icon is not muted, I just don't know where else to look

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      6 Jun 2012 @ 07:47
RE: sound problens

I have a DVD that boots Linux Mint. I use this once in a blue moon to help me with computer issues. If you made yourself something like that and used it to load a temporary version of Linux and then found that the speakers worked you would know for certain you have a Windows software problem. If they didn't work then it could well be a hardware problem but it could also be a problem with Linux not recognising your sound chip.

1 of 1 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Chris G.      6 Jun 2012 @ 08:26
RE: sound problens

Many Thanks Alan B for your advice

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Alan D. PCIQ IT ProfessionalIT Professional in Oakham, LE15      7 Jun 2012 @ 17:41
RE: sound problens

Go into Sound on Control Panel and check that the correct sound card is being used. There may be more than one "speaker type" device installed.

1 of 1 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: chris g.      7 Jun 2012 @ 18:39
RE: sound problens

thank you all for your kind advice, the problem is now sorted, and your help was appreciated

1 of 1 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Sean N.      7 Jun 2016 @ 15:33
RE: sound problens

Chris G, I know this is a while ago, but how did you resolve this?

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Sean N.      7 Jun 2016 @ 15:33
RE: sound problens

Chris G, I know this is a while ago, but how did you resolve this?

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Sean N.      7 Jun 2016 @ 15:34
RE: sound problens

Chris G, I know this is a while ago, but how did you resolve this?

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Sean N.      7 Jun 2016 @ 15:34
RE: sound problens

Chris G, I know this is a while ago, but how did you resolve this?

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Sean N.      7 Jun 2016 @ 15:35
RE: sound problens

Chris G, I know this is a while ago, but how did you resolve this?

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Sean N.      7 Jun 2016 @ 15:36
RE: sound problens

Chris G, I know this is a while ago, but how did you resolve this?

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Sean N.      7 Jun 2016 @ 15:46
RE: sound problens

Chris G did you managed to sort this if so how !

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Sean N.      7 Jun 2016 @ 15:46
RE: sound problens

Chris G did you managed to sort this if so how !

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      18 Jun 2016 @ 14:19
RE: sound problens

Sean little point posting repeat questions to a four year old thread.
However I suspect he simply had the wrong audio device selected

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post

Do you need computer support?