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Topic:

Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Posted by: Jaleesa D.      15 Jun 2012 @ 19:51
Acer Extensa 5235 Laptop Problem - PLEASE HELP!

NOTICE: Please read all the details below before you reply, as I want to ensure that every question I ask in answered and that I receive the correct information.

PLEASE HELP! ANY GOOD ADVICE IS WANTED ADVICE, AND IF ANYONE IS ABLE TO HELP, I WOULD REALLY APPRECIATE IT! :)
__________________________________________________

I was on the laptop (it's one of the Home Access ones from Comet) and foolishly tapped a number of different keys, I don't remember which ones. The laptop then froze, and so did the mouse and touch pad. I had to turn it off and tried to turn it on again, but it's not working. It is an Acer Extensa 5235. When I turn it on, it shows the Acer page, then the screen goes black for about 10-20 minutes. It then goes to a light blue screen (the login page) with the cursor showing (both the touchpad and mouse work as I can see the arrow move) and stays like that for 1-2 hours (sometimes longer), it then goes to Startup Repair. Below that, the text was:-

"If problems are found, Startup Repair will fix them automatically. Your computer might restart several times during this process.

No changes will be made to your personal files or information. This might take several minutes."

Below that was a blue loading bar with the text "Searching for problems...".,

and whilst this was happening, after around 30 minutes, a black box appears in the left corner of the screen with "X:windowssystem32cmd.exe" at the top with nothing in the box, I exited this and it then says "Startup Repair cannot repair this computer automatically". It has the options of send information or don't send, and also a link to view diagnostics, I clicked this and at the bottom it said:-

Problem Signature

Problem Event Name: Startup Repair Offline

Problem Signature 01 0.0.0.0
Problem Signature 02 0.0.0.0
Problem Signature 03 unknown
Problem Signature 04 0
Problem Signature 05 unknown
Problem Signature 06 1
Problem Signature 07 unknown

OS Version 6.1.76002.0.0.0.256.1

Locale ID 1033

Read our privacy statement.

(I didn't write down what it said right after "read our privacy statement, so I can't remember if there was any other information there).

It also said:-

"Root cause found. Boot sector for system partition is corrupt.

Repair action: Boot sector repair.

Result: Failed. Error code = 0x45d

I clicked "don't send", once again went through various boxes and finally got to the System Recovery Options box, which showed the operating system as "Windows 7 on (D:) Local Disk", and had the following options:-

- Startup Repair
- System Restore
- System Image Recovery
- Windows Memory Diagnostic
- Command Prompt
- Recovery Management

After clicking on system restore and other system recovery options, it appeared as though nothing was happening although the little blue search circle had appeared and then dissapeared.

However, after 1-2 hours, a box popped up saying "starting system restore. Please wait while System Restore starts. It might take up to a few minutes." with the search bar going across.

After it says, "Restore system files and settings" as the heading and a big red circle with an X in it appears on the side of the box and says "No restore points have been created on your computer's system drive. To create a restore point open System Protection. System Restore can help fix problems that might be making your computer run slowly or stop responding. System Restore does not affect any of your documents, pictures, or other personal data. How does system Restore work?"

However, when I click on "System Protection" a box pops up saying "Your computer is running in a limited diagnostic state. If you use System Restore in this limited state, you cannot undo the restore operation" I clicked OK and it went but I can't do anything further than this.

I didn't create any system restore points, so clearly I cannot use this option and because the laptop is running very very very slow (It takes around 4 hours or more to get to the system restore section) I can't even try to create any system restore points at this point.

The only option available when it goes back to the System Restore box is cancel so that's what I click, then it goes back to System Recovery Options.

I can also click on Command Prompt and a black box with the heading "Administrator:X:windowssystem32cmd.exe" with some white text in it, but I can't remember what it said and since I don't know what to write since I am not good with these types of things with laptops, I exit it.

The only thing I can do is either click shutdown or restart. I clicked restart and it goes to a black screen saying:-

Windows Error Recovery

Windows failed to start. A recent hardware or software change might be the cause.

If Windows files have been damaged or configured incorrectly, Startup Repair can help diagnose and fix the problem. If power was interrupted during startup, choose Start Windows Normally.
(Use the arrow keys to highlight your choice.)

Launch Startup Repair (recommended)

Start Windows Normally



- If I click on Launch Startup Repair, the whole process starts over again.


A person I spoke to over the phone said I may have corrupted the Windows 7 software by tapping the various keys thus causing the laptop to freeze and not work properly and this is clearly what happened in my opinion since it did say "Root cause found. Boot sector for system partition is corrupt. Repair action: Boot sector repair. Result: Failed. Error code = 0x45d" when I viewed diagnostics.

Also, I have emailed various laptop repair companies. One of them emailed me back saying:-

"From what you have said you have indeed got corruption on the boot sector of the hard drive. These are the files Windows uses to start. This can happen because of a virus, hardware failure or other factors. Without seeing the laptop its impossible to say what has caused the fault."

The Windows 7 software came pre-installed and I don't have any installation CDs, or back up CDs or anything else like this.

Am I better off just having a new hard drive installed?

If I do have this done, will it affect my connection to the Internet?

Also, would the repair company be able to find out which version of Windows 7 the laptop has and have to reinstall it if needed?

Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      16 Jun 2012 @ 15:47
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

So. The hard drive is either corrupt or damaged. We don't know which until diagnostics are carried out on it. You may need a replacement, you may not.
What we can say for sure is that the recovery partition is damaged and won't work. So Windows will have to be reinstalled from disk, using a product key. Thats a problem as machines supplied under the home access scheme do not have product keys. They have Microsoft CofA labels, but no key. To legally install Windows again you will have to purchase a new copy of Windows
Add to that the cost of a new hard drive plus labour and prices start to get very high

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Reply by: Jaleesa D.      17 Jun 2012 @ 23:50
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

To be honest, I just feel like buying a new laptop, but I don't think I'll get a good price for the Acer one I currently have. Also, I doubt that any company would buy a Home Access laptop?

If the hard drive is corrupt, would it be able to be fixed and just have Windows reinstalled?

And surely if the hard drive was damaged, the laptop would not power on at all?

Is there any way in which I could check the hard drive myself via Command Prompt?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      18 Jun 2012 @ 07:02
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Computers will happily power on without a hard drive installed. A damaged/faulty hard drive will not prevent power-on but it might delay the completion of the POST sequence. If you can get to a command prompt you can run Chkdsk to find and repair corrupt files; sometimes this works, sometimes the disk activity involved makes matters worse and a disk from which files might have been recoverable becomes useless. Even if Chkdsk works temporarily, the extent of the files corruption you report suggests that your hard drive is failing.

I'm not myself familiar with the Home Access scheme but Jon S. knows his stuff and if he says you cannot re-install Windows without first buying a new copy of Windows then I'm sure he is correct.

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Reply by: Jaleesa D.      18 Jun 2012 @ 17:31
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

At this point, if it ends up happening, I don't really care if I lose files, like documents and pictures I just want the laptop to work. I have found a laptop repair shop near me that does free diagnosis. Do you know what I need to enter in order to run the check disk thing.

If in the end, the hard drive is damaged, I think it may be easier to just buy a new one. Do you know the price range?

Also, do you know where I can buy a new Windows 7 CD.

I was actually thinking about buying a new laptop altogether from PC World for about £329.99, but if I am able to fix the laptop I have now, I will try!

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Reply by:  .      18 Jun 2012 @ 17:41
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Also, when I got onto the Systems Utility (It began with Phoenix) by pressing F2, I got the Boot section and under "Boot priority order" and it had things listed for step 1 - step 7, but nothing for step 8. So I'm guessing this is why the laptop is not booting properly.

Also, I managed to get into something to do with the booting of the laptop, and it had something called Atheros listed (when I went to the Systems Utility screen, I enabled something for F12, restarted the laptop, clicked F12 and then clicked something with the word "Atheros" in it) some white text then appeared, and at the end it said something like "Operating System cannot be detected". So basically it's telling me there is no operating system. As said above, I wouldn't mind buying a brand new Windows 7 CD, Amazon has some. Do you think I could just use this to reboot the laptop and get into Windows properly, without having any further problems, or am I better off buying a new hard drive and the Windows 7 CD aswell.

Also, if I am to buy a new hard drive would I even be allowed to do so with a Home Access laptop, and will it affect my connection to the Internet (I could connect to my home computer via the wireless connection, and I also have a dongle)?

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Reply by: Richard B. PCIQ IT ProfessionalIT Professional in Edinburgh, EH1      18 Jun 2012 @ 20:05
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

If you're thinking about buying a new laptop v's repairing the old one then I'd be tempted to say buy a new one.

A new hard drive is £60, labour would be roughly the same and a Windows 7 installation disk will be over £100.

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Reply by: Jaleesa D.      18 Jun 2012 @ 20:17
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

I know, I am a bit tempted to just buy a brand new fresh laptop, because to be honest the Acer laptop was having problems when the Internet was being used, like it would freeze and say "not responding" and sometimes shut down the pages. Do the laptops come pre-installed with all the necessary software though (apologies if this sounds like a silly question, but I'm not good with laptops, and I am a bit skeptical of buying a new one).

The problem is, I'd have a problematic laptop on my hands, and wouldn't know what to do with it. I've tried quite a few sell your laptop sites, and they offer between £20-£30, but maybe I'm not trying hard enough.

If I am to buy a new hard drive and Windows 7 installation CD, would the Acer laptop be permenantly repaired?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      18 Jun 2012 @ 22:30
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

What you call the "System Utility" I call the BIOS settings. I advise you not to mess with those - it won't help.

I don't think you'll get more than £20 to £30 for your laptop. The way to make the most money is to take it to pieces and sell the parts on eBay as spares. But that might take a very long time.

Buy a new laptop - yours is beyond economic repair.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      19 Jun 2012 @ 02:21
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Those home access laptops were generally of low specification anyway with slow single core processors and restricted memory.
They were locked down with fairly restrictive policies which made it next to impossible to uninstall the government-prescribed software, and hard to install anything - you didn't get a full admin user account! Anything went wrong you were supposed to take it back to whoever was providing them on behalf of the government.
Strictly speaking selling it would be against the rules: they were only ever loaned, not given and transfer was prohibeted.
But as I said earler, the real major failing was the lack of a Windows product code, so making reinstallation impossible without a new disk and CofA. They don't even qualify to use one of the discounted "refurb" cheap Windows 7 certs.

What to do? Well parts labour and Windows disk are going to cost over £200. You can buy new laptops for around £350. Simple decision really

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      19 Jun 2012 @ 19:59
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

And right on cue, as if to prove the case I get a home access machine in today to sort the software on. This ones a Samsung, three years old supplied by a local school. Its virused to heck, but the cash to pay for support has run out and so its orphaned. Happily the recovery image still works, but once I've run that I'm faced with having to crack the restriction policies so I can get the preinstalled "child friendly" software off.
I would otherwise reload it completely - but, as I said before, no product key on the CofA label

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      20 Jun 2012 @ 07:50
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

And after reloading it from the recovery partition, I find two user accounts: "Parent" which is an admin account, but locked out with an unknown default password, and "Student" which is super-restricted. I had to use the Offline Password Removal boot CD to clear the "Parent" password, then uninstall the restrictive software, then delete the "Student" account and then create a normal Standard account before thing started working normally

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Reply by: Jaleesa D.      20 Jun 2012 @ 15:33
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

The Acer laptop is actually my Mum's and little sister's, but since I broke it, I'm trying to figure what I can do to repair it since it was my fault.

Well I tried this link, and it did say "The operation completed successfully."


http://pcsupport.about.com/od/fixtheproblem/ht/new-partition-boot-sector-windows.htm

But when I restarted the laptop, nothing had changed and I am still in the same position with it.

What else do you suggest I do with the laptop to get it fixed?

I'll take it to a laptop repair shop, and see what they say first, but if they're not able to fix it even if I do purchase a new copy of Windows 7, I don't know what else I could do apart from buy a new laptop, and if that is the case, I will end up taking a big chunk of my student loan :( but it may be that I have to take that option.

Also, the laptop I am on now, a Toshiba Satellite Pro C650 doesn't show the product key on the Microsoft CoA sticker, do you know how else I can find this information?

If I go to computer> system and security > system. I can view the basic information about my laptop, and at the bottom about the Windows activation, it says "Windows is activated" and also has the "Product ID" but this is only a combination of 20 letters and numbers, with the only letters being "OEM". How do I find the product key for my Windows 7 Operating System, or can't I?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      20 Jun 2012 @ 16:42
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

"How do I find the product key for my Windows 7 Operating System"
Finding the key would be pointless, as its a standard default key only capable of working with the hidden image recovery partition. If you extract if from the installation, it will not work with any type of installation disk, so you can forget that idea.
Is this machine also a Home Access machine? If so exactly the same applies as I said before, except that hopefully the hidden recovery partition is still working

As regards the Acer, everything you say simply confirms the original diagnosis - a failed or failing hard drive. To fix it you need a new drive and a new copy of Windows

Rather than take it to a shop, can I suggest you enter a job request for one of our team to come and visit you? At least then you'll be able to get a feel for the likely costs, and whoever comes will be able to check to make sure we've not missed something
Raise a request at http://www.pciq.com

The reason we exist is to provide a callout support service for computers. This forum is simply an extra we offer

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Reply by: Jaleesa D.      20 Jun 2012 @ 17:58
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

What if this laptop happens to have something bad happen to it, and it won't let me load Windows, would I need to buy a new installation CD?

No, it's not Home Access, it's just a normal laptop.

Also, with the call out service. What prices do you charge for inspection, repair and parts?

And do you have the necessary parts to fix the laptop if it does indeed need a new hard drive and Windows 7 CD and product key?

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Reply by: Jaleesa D.      20 Jun 2012 @ 18:01
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

I just looked at the prices for some of the technicians, I don't think I can even afford to have someone come and try and fix the laptop.

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Reply by: Jaleesa D.      20 Jun 2012 @ 18:15
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

I'll post the job though, however, I am a bit apprehensive about the home hourly rate, as I've noticed that some of the IT professionals charge by the hour and since my Home Access laptop is running extremely slow, will they work at the speed of the laptop or try to fix everything within the first hour?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      20 Jun 2012 @ 19:13
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

we all have our own rates of work. Talk to whowever calls and discuss prices before you start. If you don't like what he/she says you can always say "no" and try another

As regards doing the work - all our members are perfectly capable of repairing this

Regarding the Toshiba, there WILL be a Microsoft CofA and product key on it somewhere, probably a paper label. It will either be underneath, or possibly hidden in the battery compartment

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Reply by: Jaleesa D.      20 Jun 2012 @ 19:47
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

What's the most that would be charged for a new hard drive?

I do have a Microsoft CofA label on it, but there is no product key. The problem is though that the label has worn a bit, so I wouldn't know if one was there or not. I'll take the battery out and see if it is there instead.

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Reply by: Jaleesa D.      20 Jun 2012 @ 19:57
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Just checked the battery, the product key is not there. Surely it must be somewhere on the laptop?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      20 Jun 2012 @ 22:53
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

The cofa sticker has the product key
If its missing then it has worn off. However its only a problem if the hard drive has to be replaced which may never happen

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Reply by: Jaleesa D.      20 Jun 2012 @ 23:04
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

What if the hard drive does need to be replaced. Would I need to buy a new sticker? :/

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      20 Jun 2012 @ 23:49
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Aren't you getting a bit off-topic here, Jaleesa? You have gone from wanting to fix a laptop you broke to worrying about how to fix your own laptop if it broke.

All normal commercial computers running Windows will have a CoA label that shows the product key. Provided the key is still legible it could be used should your ever need to replace a failed hard drive. If it's not legible then, yes, you would have to buy a new copy of Windows and use the key on the new sticker that comes with it.

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Reply by: Jaleesa D.      20 Jun 2012 @ 23:56
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

I may have gone off topic a bit, but I'm just asking the necessary questions just in case anything was to happen to my Toshiba. I am still concerned with wanting to fix the Acer though.

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      21 Jun 2012 @ 07:15
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

I take it you dropped the Acer and that is how the hard drive was damaged. The cheapest repair you can do is to buy a new hard drive (prices start at about £40) and install a version of the free Linux operating system on it. If you paid someone to do that for you and forewarned them so they came prepared with a Linux installation disc you would probably get charged for about an hour of their time.

You could always buy and install a new copy of Windows at a later date if you win the lottery.

The other alternative is to give your mother and sister your laptop in exchange for their broken one and buy a copy of Windows at student rates (as you are a student). You could try here http://www.software4students.co.uk/t/brands/windows-7 (but the link is not working at the time of writing).

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Reply by: Jaleesa D.      21 Jun 2012 @ 10:07
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

I didn't drop the laptop. As I said in my first post, I touched a bunch of keys and then the laptop just froze. I turned it off, turned it on again and it wasn't booting into Windows normally. I think I may just buy a new hard drive and Windows 7 installation CD and install both myself.

I also tried software4students. They only sell upgrade versions, not new copies, so I cannot purchase one from them. Amazon and Ebuyer have copies of Windows 7, close to £100.

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      21 Jun 2012 @ 22:56
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Laptops don't have a self-destruct button and I very much doubt that you can damage a hard drive by pressing random keys.

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Reply by: Jaleesa D.      22 Jun 2012 @ 13:26
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Well that's what happened, I've never dropped it, or spilt anything on it. After I pressed the keys, it froze and is no longer starting up properly.

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Reply by: Jaleesa D.      22 Jun 2012 @ 13:26
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Well that's what happened, I've never dropped it, or spilt anything on it. After I pressed the keys, it froze and is no longer starting up properly.

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Reply by: Jaleesa D.      22 Jun 2012 @ 15:20
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Now when I turn the Acer laptop on, it goes straight to the Windows Boot Manager and has the following information:-

Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:

1. Insert your Windows installation disc and restart your computer.

2. Choose your language settings, and then click "Next."

3. Click "Repair your computer."

If you do not have this disc, contact your administrator or computer manufacturer for assistance.

File: BootBCD

Status: 0xc000000f

Info: an error occurred while attempting to read the boot configuration data.

It only has the options of ENTER=Continue.

And ESC=Exit.

I can't even get into the System Recovery options by pressing F8. It goes straight to the Windows Boot Manager.

Also, on the laptop, there's a symbol which lights up green to indicate that the HDD is active and was lit up when I had the managed to get the laptop to the System Recovery options (as discussed in my original post).

Now, when I initially turn the laptop on, it flashes quickly, and then stops (indicating that the HDD is inactive obviously) when it goes to the Windows Boot Manager.

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      22 Jun 2012 @ 17:36
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

The fact that even the F8 option no longer works is a sure sign that your hard drive is going downhill very fast.

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Reply by: Jaleesa D.      22 Jun 2012 @ 18:38
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Ok, so is there any way for me to find out which type I hard drive I currently have, so I can find a replacement for it?

And is it difficult to install a new hard drive myself?

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      22 Jun 2012 @ 21:28
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

heres the link for the service manual

http://support.acer.com/acerpanam/Manuals/acer/2009/ServiceGuides/SG_EX5635_EX5635G_EX5635Z_EX5635ZG_EX5235_20090430.pdf

If what you have doesn't quite match, then have a look at this older version hosted by Tim out in Australia
http://tim.id.au/laptops/acer/aspire%205535%205235.pdf

Good luck
You'll have to take the drive out to find out what it is

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      23 Jun 2012 @ 07:49
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

You will need a 2.5 inch SATA hard drive. Any capacity and manufacturer will do. Don't be tempted to buy a used model - you've seen what happens to those.

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Reply by: Jaleesa D.      23 Jun 2012 @ 11:43
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Do you know anywhere online where I could buy a new HDD?

And would I be able to install Windows 7 Home Premium on the laptop instead of Windows 7 Professional, which was the original OS and states so on the Windows sticker?

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Reply by: Jaleesa D.      23 Jun 2012 @ 14:11
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

And which bit would it have to be?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      23 Jun 2012 @ 14:55
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Jaleesa, the elementary level of the questions you are asking makes me wonder if you should be trying to do this yourself. It's really not hard to find hard disc suppliers online, Amazon, for example. Have you managed to locate and remove the old hard drive yet? Any version of Windows will do, once you have replaced the hard drive successfully.

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Reply by: Jaleesa D.      23 Jun 2012 @ 20:07
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

I am perfectly capable of doing this. I just wanted to ensure that I gain as much information as I can before installing a new HDD and the Windows 7 software to ensure that I do not do anything wrong along the way.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      23 Jun 2012 @ 21:46
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Jaleesa

You'll also be needing this internet link
http://support.acer.com/us/en/product/default.aspx?tab=1&modelId=1191
Make sure you select the correct OS version when you use it

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Reply by: Jaleesa D.      23 Jun 2012 @ 22:26
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Hi Jon S.

I can't currently open the link on my mobile. Why will I need it?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      23 Jun 2012 @ 23:00
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Maybe you should tell us, Jaleesa. You are reloading Windows from scratch, why would you need a link to the web site of the manufacturer of your computer? If you cannot give the answer then I remain unconvinced that you should be trying to do this yourself.

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Reply by: Jaleesa D.      23 Jun 2012 @ 23:10
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Alan B.,

First of all, there is no reason whatsoever to be rude. I could hardly see the link on my phone and when I tried to open it, it wasn't opening, therefore I was unable to access the information and view it.

I came to this site to receive assistance for the repair of my laptop, not to have my intelligence questioned by someone who is there to provide help and support for people who come across difficulties whilst using their PC's.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      24 Jun 2012 @ 01:05
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Jaleesa

between Alan, Richard and myself, we've given you enough clues now for you to be able to work out what you need to know and do to repair this machine. From the way you are reacting its apparent that you do not understand what we are telling you, and quite bluntly, like Alan I have doubts as to your ability to do this. If you don't understand the significance of the link I posted - which is to Acer's driver download site for this machine - then personally I think you would be better off not trying this yourself. The link DOES work, though trying to open it on a mobile phone would be the height of futility

As to your comment about "someone who is there to provide help and support", Alan, and the rest of us, are unpaid volunteers on this forum. We do it because we want to try and help people. Actually we do it because we hope some of those people we help will go step further and ask for our professional help, however - as best we can - we provide free advice to those who ask. However there are times when it becomes apparent that some of the people we are advising are out of their depth.
From the questions you have posed, and your reactions to our replies, it rather looks like this is one of those occasions. And no, its nothing to do with intelligence - its all to do with experience knowledge and training
We offer best advise as we see it - if you don't like that advice your have a choice of ignoring it or using it.

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      24 Jun 2012 @ 07:47
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Jaleesa, I go along entirely with what Jon says. I don't doubt your intelligence but when one lacks expertise it may be better to pay a professional than to try to do it yourself. If you do want to do it yourself then all the essential information is here already.

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Reply by: T M.      23 Nov 2012 @ 19:26
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

find a NO-KEY copy of windows using our good old friend TPB. download that shit.
burn it to disk, making sure u have read NFO etc
turn off laptop turn back on repeatedly tap f2 then change CMOS to load the DVD drive FIRST.. save & exit. insert dvd
restart laptop

voila.

PS alan richard and jon you lot r NOOBS

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      23 Nov 2012 @ 22:53
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

TM
we don't do bootleg here
Kindly take your comments elsehwere

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Reply by: keely h.      22 Jan 2015 @ 20:49
RE: Acer Extensa 5235 Laptop Problem - PLEASE HELP!

Iv forgot my password

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Do you need computer support?