Computer Repair and PC Support across the UK

As Featured in the Guardian

Free Computer Support Forum

General

Topic:

Laptop not starting up properly

Posted by: adam a.      14 Jan 2011 @ 11:16
Laptop not starting up properly

Hello,

I have a laptop that has a developed a problem. When switching on it goes to the screen that says start in safe mode etc but it will not start up. A blue screem flashes but disappears too quickly to see what it says . It goes back to the start in safe mood etc and so it goes on.

There is a slight clicking noise coming from the hard drive i think.

It is a Asus 11.6 netbook running XP.

Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      14 Jan 2011 @ 11:38
RE: Laptop not starting up properly

as it starts up keep tapping the F8 key until you get a menu
select the option which says "do not restart on system failure"
this time when it crashes the blue error message will stay on scree. Make a note of the message and post it here, complete

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: adam a.      16 Jan 2011 @ 10:23
RE: Laptop not starting up properly

Hi,

Message is as follows :

problem detected and windows has shut down to prevent damage.
unmountable boot volume.
check to see to see hard or soft properties installed. if problem continues disable any new installs, disable memory options such as caching, or shadowing.
stop : 0x000000ed ( 0x8655d368 0xc000006 0x00000000 0x00000000

Thanks.

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      16 Jan 2011 @ 10:33
RE: Laptop not starting up properly

you've either got a failed hard drive, or a corrupted hard drive. The clicking may well be indicative of a failure. However we need to test it, and either fix or replace it.

However fixing or diagnosing this is going to be interesting due to the lack of a CD/DVD drive. Did you get any kind of recovery disks with it?
Any kind of bootable pen drive?
Are there any files on the machine that you need to keep?

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: adam a.      16 Jan 2011 @ 10:46
RE: Laptop not starting up properly

Hi Jon,

Thanks for your help.

No, didnt get anything with it at all. Might be able to return. Have to see what they say. I am concerned whether somebody might be able to access my email accounts etc if I do send it back to them.

If they dont accept it back will a new Hd get it going?

Thanks again Jon.

0 of 0 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post
Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      16 Jan 2011 @ 11:40
RE: Laptop not starting up properly

should be able to get it going again with a new drive. However you'd need access to a disk holding the correct version of WinXP, a USB CD drive (to run the disk on) and the correct drivers. It'll have to be a late model Windows CD (one with Service Pack 3 included) as these include the SATA drivers required during startup - the earlier disks don't, and you've no floppy disk so can't use the F6 driver routine.
You may find it easier to get someone to do this for you (for instance one of our engineers should have access to the correct tools)
Also remember it may just be a corrupt drive, in which case one of our team should be able to scan and fix it
If you want one of our team to come and fix it, raise a job request at our home page

3 of 3 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful
Report this post

Do you need computer support?